FREQUENTLY ASKED QUESTIONS

We've pulled together some of the most common questions we get asked in order to help you with your logistics projects.

AMERICOLD GENERAL FAQs

How many sites does Americold have?

Americold owns and operates 155 sites in the United States, Canada, Australia, New Zealand, and Argentina.  See our locations here.

What types of automation does Americold use?

Americold strives to deploy only the most appropriate types and amounts of automation given the circumstances – we don’t automate for automation’s sake. Because of this philosophy, we have a number of different technologies in use today and in our plans for the future. Semi-automated systems, such as pallet shuttles operating in deep storage racking and forklift-attached layer pickers, are used in addition to highly automated systems such as pallet load Automatic Storage and Retrieval Systems, robotic layer pickers, pallet mono-rails, and case buffer/sequencing technologies with robotic palletization. All are designed to the specifications we require and, of course, to operate in our temperature-controlled environments.

What are some of Americold’s newest technology innovations that I could benefit from?

Americold’s IT infrastructure is second to none – we work with top-tier providers who specialize in supply chain systems to ensure we’re at the forefront of what’s available.

Our WMSs are the brains behind inventory management, planning, and electronically building order instructions for our Associates and systems to fulfill. You’re able to customize pallet builds so orders are loaded sequentially for ease of use at the destination, be it a distribution center or an aisle in a grocery store.

We can even support your pallet management program within our systems if you have one.

Our WMSs work through Warehouse Execution Systems to control multiple solutions, such as Automated Storage and Retrieval Systems, Automated Guided Vehicles, pallet moles, pallet transportation systems, lifts, and pallet wrapping and labeling equipment.

With our linked facility network, we’re able to provide visibility to all of your inventory, no matter where it is across our network. And we’ve streamlined our truck appointment process by introducing Online Appointment Scheduling through i-3PL.

Americold’s Warehouse Management Systems are fully integrated, meaning that you have complete control of you supply chain and inventory through our i-3PL system. Access it on any computer, tablet, or smart phone. Reach out to us if you’d like to know more information and a system demonstration.

How can Americold minimize transition risk and launch disruption?

Our Program Management Office (PMO) includes experts in operations, engineering, construction, and refrigeration. We build or retrofit proven solutions on-time, with full risk and contingency planning. Our network of warehouses enables us to create short-term storage strategies with tollgate milestones to implement a backup plan. Our rigorous methodology ensures your launch is successful through detailed ramp-up and staffing planning, multi-workstream integration, and KPI visibility and oversight.

How do I know if my business could benefit from automation?

Our in-house supply chain engineers and architects are industry experts in all forms of automated design. We have full-line facility design capabilities, competitive with any paid consulting firm, and the full process is in-house: Design, Build, Operate. We have extensive experience in rationalization of technologies through data analysis, design alternative evaluation, supplier selection, and business case assessment.

What are the locations of your Regional Consolidation Centers?

We have Regional Consolidation Centers in Allentown-PA, Atlanta-GA, Carthage-MO, City of Industry-CA, Clearfield-UT, and we’ll be opening Rochelle-IL in 2019.  All locations have been chosen for their location, ease-of-access for our carrier partners, and consolidation activity volume-handling capabilities.

Where is Americold located?

Our corporate headquarters are located at 10 Glenlake Parkway, Suite 600, South Tower, Atlanta, GA 30328. In addition, we have business development and operations offices located in four regions throughout the United States, and internationally in Australia, New Zealand, Canada, and Argentina. Visit our Facilities page for more information and an interactive map.

What is Americold’s continuous improvement methodology?

The Americold Operating System (AOS) is how Americold drives improvement throughout our organization.  Such areas include:  Work Place Safety, Food Safety, Direct Labor Productivity, Energy Reduction/Cost Control, & Facility Maintenance.

Will Americold perform Outbound Labeling for its customers?

Yes, absolutely.  Americold can perform outbound labeling and many other value-added services for its customers.

What ancillary/value-added services does Americold provide?

Americold offers a full range of ancillary/value-added services for its customers – the following are just a few examples: manifesting/take weights, slatting & de-slatting, manual order entry, USDA Services, case and each picking, aisle-ready pallet preparation, date stamping, light processing, blast freezing, and tempering. Discover more by clicking here . We can develop new processes and services to compliment your products as well – you have only to ask.

Where does Americold have Facilities?

Visit our Facilities page to see our latest locations.

CAREER FAQS

How do I know if you have received my application?

If you have applied for a job at Americold via our Job Section, you will receive an automated e-mail response confirming receipt of your application. Note that our goal is to keep valued candidates like you informed of your status throughout the recruitment process. However, due to the large volume of applications we receive, we are unable to personally respond to each one every time. If you meet the job profile requirements, you will be contacted directly by a recruiter for an interview.

You can always track the status of your application online independently by logging in to your account on our website.

Do you have a contact or email address where I can send my CV/Resume?

To ensure fairness and legal compliance in our recruitment process, we only accept CV/resumes that are sent when applying to a specific position on our Careers section. We do not review or respond to unsolicited resume submission via email.

What’s the best way to contact a Talent Acquisition Consultant at Americold?

To ensure your application reaches the right person, it has to be linked to a specific job opening via our Job Search section. Therefore, it’s best to apply to a specific role with your CV/resume. A recruiter will then contact you if your profile is assessed as a potential fit for this role.

I want to work at Americold. How do I find out what job opportunities are available?

All job openings open at Americold are listed in the Careers section of the website. Candidates have the option of refining their search based on job function, location, or keywords.

I was not hired for a specific job. Will I be considered for other jobs at Americold in the future?

We would be very happy to consider your application again. To show your interest in a specific role and make sure your profile is considered, submit a separate application for each role you are interested in via our Employment Opportunities.

AMERICOLD FACILITIES FAQs

How many sites does Americold have?

Americold owns and operates 155 sites in the United States, Canada, Australia, New Zealand, and Argentina.  See our locations here.

What’s the difference between a Warehouse Management System (WMS) and a Warehouse Execution System (WES)?

Warehouse Management Systems manage common operations such as inventory control, customer orders, and auditing whereas Warehouse Execution Systems are typical in facilities with moderate-to-heavy levels of automation. The WES generally interfaces with the WMS to organize and optimize the flow of work required to assemble and ship orders. In addition, the WES interfaces with the automation controls to execute the work – it’s the WES that controls the robots!

What types of automation does Americold use?

Americold strives to deploy only the most appropriate types and amounts of automation given the circumstances – we don’t automate for automation’s sake. Because of this philosophy, we have a number of different technologies in use today and in our plans for the future. Semi-automated systems, such as pallet shuttles operating in deep storage racking and forklift-attached layer pickers, are used in addition to highly automated systems such as pallet load Automatic Storage and Retrieval Systems, robotic layer pickers, pallet mono-rails, and case buffer/sequencing technologies with robotic palletization. All are designed to the specifications we require and, of course, to operate in our temperature-controlled environments.

What are some of Americold’s newest technology innovations that I could benefit from?

Americold’s IT infrastructure is second to none – we work with top-tier providers who specialize in supply chain systems to ensure we’re at the forefront of what’s available.

Our WMSs are the brains behind inventory management, planning, and electronically building order instructions for our Associates and systems to fulfill. You’re able to customize pallet builds so orders are loaded sequentially for ease of use at the destination, be it a distribution center or an aisle in a grocery store.

We can even support your pallet management program within our systems if you have one.

Our WMSs work through Warehouse Execution Systems to control multiple solutions, such as Automated Storage and Retrieval Systems, Automated Guided Vehicles, pallet moles, pallet transportation systems, lifts, and pallet wrapping and labeling equipment.

With our linked facility network, we’re able to provide visibility to all of your inventory, no matter where it is across our network. And we’ve streamlined our truck appointment process by introducing Online Appointment Scheduling through i-3PL.

Americold’s Warehouse Management Systems are fully integrated, meaning that you have complete control of you supply chain and inventory through our i-3PL system. Access it on any computer, tablet, or smart phone. Reach out to us if you’d like to know more information and a system demonstration.

Can I receive a copy of the audit report for the warehouse storing my products?

Absolutely – Americold is happy to share food safety audit results with its customers. Please contact your Americold facility’s General Manager.

What are some of the requirements of Safe Quality Food for Storage and Distribution?

SQF maintains a web page that provides a tremendous amount of information regarding the food safety programs, training opportunities, and detailed requirements: www.sqfi.com. The actual Code for Storage and Distribution can be found under their “Resource Center” and it’s free to download. You can also find additional information about FDA and the recent Food Safety Modernization Act on the same site.

Americold’s Director of Food Safety is an active member of SQF’s Technical Advisory Council and could likely answer any further questions you might have. Contact us for additional information.

What are some examples of controls employed by Americold warehouses to keep my food safe?

Each Americold facility follows FDA-mandated requirements for documenting and implementing Hazard Analysis and Risk-Based Preventive Controls. As food is received and shipped at our warehouses, product temperatures are collected, recorded, and verified to meet customers’ strict requirements. Trailers are inspected to ensure they are capable of maintaining food security and product integrity. During storage, cold room temperatures are monitored multiple times per day to ensure tight temperature control. Additionally, Americold facilities deploy several other food safety perquisite programs, such as allergen control to prevent allergen cross contact, cleaning and sanitation, preventive maintenance, and pest control.

How can Americold minimize transition risk and launch disruption?

Our Program Management Office (PMO) includes experts in operations, engineering, construction, and refrigeration. We build or retrofit proven solutions on-time, with full risk and contingency planning. Our network of warehouses enables us to create short-term storage strategies with tollgate milestones to implement a backup plan. Our rigorous methodology ensures your launch is successful through detailed ramp-up and staffing planning, multi-workstream integration, and KPI visibility and oversight.

How do I know if my business could benefit from automation?

Our in-house supply chain engineers and architects are industry experts in all forms of automated design. We have full-line facility design capabilities, competitive with any paid consulting firm, and the full process is in-house: Design, Build, Operate. We have extensive experience in rationalization of technologies through data analysis, design alternative evaluation, supplier selection, and business case assessment.

What are the locations of your Regional Consolidation Centers?

We have Regional Consolidation Centers in Allentown-PA, Atlanta-GA, Carthage-MO, City of Industry-CA, Clearfield-UT, and we’ll be opening Rochelle-IL in 2019.  All locations have been chosen for their location, ease-of-access for our carrier partners, and consolidation activity volume-handling capabilities.

Where is Americold located?

Our corporate headquarters are located at 10 Glenlake Parkway, Suite 600, South Tower, Atlanta, GA 30328. In addition, we have business development and operations offices located in four regions throughout the United States, and internationally in Australia, New Zealand, Canada, and Argentina. Visit our Facilities page for more information and an interactive map.

How does Americold ensure food safety in its facilities?

Food Safety and product integrity is a critical component in how we support our customers. Americold complies with regulations from FDA, USDA, as well as state and local requirements. Each of our sites must be in compliance with the requirements contained within the Food Safety Modernization Act. To provide oversight within the company, Americold employs a Corporate Director, Food Safety who provides training and enforces compliance across Americold’s network.  Many of our sites are SQF certified or regularly audited by a third party to ensure compliance. Find more information on our Food Safety page.

How quickly can Americold provide space at a last minute’s notice?

Americold strives to be flexible to our customers’ needs and to respond quickly. Each request for space is evaluated on a case-by-case basis with consideration to the amount of space required, suitability of product to an existing building, and that building’s occupancy rate. Typically, if we don’t have space in a primary site choice, then we can offer an alternative close by. Contact us for more information.

What ancillary/value-added services does Americold provide?

Americold offers a full range of ancillary/value-added services for its customers – the following are just a few examples: manifesting/take weights, slatting & de-slatting, manual order entry, USDA Services, case and each picking, aisle-ready pallet preparation, date stamping, light processing, blast freezing, and tempering. Discover more by clicking here . We can develop new processes and services to compliment your products as well – you have only to ask.

Can Americold manage a pallet provider program for its customers?

Yes, Americold can manage your pallet program for both inbound and outbound pallets as well as provide weekly reconciliation with the pallet provider team.

Does Americold lease or own its facilities?

Americold primarily owns its facilities, though in some cases Americold provides staff for customer-owned facilities or leases buildings if that’s a better fit for a specific program or location. Learn more about our sites on our Facilities page.

Where does Americold have Facilities?

Visit our Facilities page to see our latest locations.

FOOD SAFETY FAQs

Can I receive a copy of the audit report for the warehouse storing my products?

Absolutely – Americold is happy to share food safety audit results with its customers. Please contact your Americold facility’s General Manager.

What are some of the requirements of Safe Quality Food for Storage and Distribution?

SQF maintains a web page that provides a tremendous amount of information regarding the food safety programs, training opportunities, and detailed requirements: www.sqfi.com. The actual Code for Storage and Distribution can be found under their “Resource Center” and it’s free to download. You can also find additional information about FDA and the recent Food Safety Modernization Act on the same site.

Americold’s Director of Food Safety is an active member of SQF’s Technical Advisory Council and could likely answer any further questions you might have. Contact us for additional information.

What are some examples of controls employed by Americold warehouses to keep my food safe?

Each Americold facility follows FDA-mandated requirements for documenting and implementing Hazard Analysis and Risk-Based Preventive Controls. As food is received and shipped at our warehouses, product temperatures are collected, recorded, and verified to meet customers’ strict requirements. Trailers are inspected to ensure they are capable of maintaining food security and product integrity. During storage, cold room temperatures are monitored multiple times per day to ensure tight temperature control. Additionally, Americold facilities deploy several other food safety perquisite programs, such as allergen control to prevent allergen cross contact, cleaning and sanitation, preventive maintenance, and pest control.

AMERICOLD FOOD SERVICE PROVIDERS FAQs

Where can I find T&C/terms and conditions documentation?

We’ve listed our terms & conditions documents on our Customer Resources page.

How can Americold minimize transition risk and launch disruption?

Our Program Management Office (PMO) includes experts in operations, engineering, construction, and refrigeration. We build or retrofit proven solutions on-time, with full risk and contingency planning. Our network of warehouses enables us to create short-term storage strategies with tollgate milestones to implement a backup plan. Our rigorous methodology ensures your launch is successful through detailed ramp-up and staffing planning, multi-workstream integration, and KPI visibility and oversight.

How do I know if my business could benefit from automation?

Our in-house supply chain engineers and architects are industry experts in all forms of automated design. We have full-line facility design capabilities, competitive with any paid consulting firm, and the full process is in-house: Design, Build, Operate. We have extensive experience in rationalization of technologies through data analysis, design alternative evaluation, supplier selection, and business case assessment.

How are you able to claim such cost savings for Transportation?

We already have the program density that dependable carriers are looking for, so we’re able to negotiate favorable rates and pass the savings on.

How do your services differ to those of an LTL carrier?

LTL carriers just don’t have the order density needed to drive consistent, scheduled services without break-bulking along the way. You’ll often see delivery windows instead of the dependable sailing schedules we offer.

I’ve forgotten my username and/or password for i-3PL, what now?

No problem, it happens to all of us. Got to www.i-3PL.com and click on the appropriate link on the login form.

Where do I get training support for i-3PL?

We have a help desk available to support you – simply call 1-877 762 5457.

How do I register for an i-3PL account?

Americold customers can be setup with i-3PL quickly and conveniently – simply visit www.i-3PL.com and select “Need to sign-up for an account” under the login window.

Where is Americold located?

Our corporate headquarters are located at 10 Glenlake Parkway, Suite 600, South Tower, Atlanta, GA 30328. In addition, we have business development and operations offices located in four regions throughout the United States, and internationally in Australia, New Zealand, Canada, and Argentina. Visit our Facilities page for more information and an interactive map.

What Does Americold provide for inventory visibility?

Americold’s i-3PL Supply Chain Control portal offers unmatched visibility into your inventory while it’s within the Americold network. It offers 24/7 online access, dashboards with real-time reporting, event management with email alerts, order management, track and trace functionality, and performance metrics. And all from any web-enabled, smart device.

How does Americold ensure food safety in its facilities?

Food Safety and product integrity is a critical component in how we support our customers. Americold complies with regulations from FDA, USDA, as well as state and local requirements. Each of our sites must be in compliance with the requirements contained within the Food Safety Modernization Act. To provide oversight within the company, Americold employs a Corporate Director, Food Safety who provides training and enforces compliance across Americold’s network.  Many of our sites are SQF certified or regularly audited by a third party to ensure compliance. Find more information on our Food Safety page.

Will Americold perform Outbound Labeling for its customers?

Yes, absolutely.  Americold can perform outbound labeling and many other value-added services for its customers.

What ancillary/value-added services does Americold provide?

Americold offers a full range of ancillary/value-added services for its customers – the following are just a few examples: manifesting/take weights, slatting & de-slatting, manual order entry, USDA Services, case and each picking, aisle-ready pallet preparation, date stamping, light processing, blast freezing, and tempering. Discover more by clicking here . We can develop new processes and services to compliment your products as well – you have only to ask.

Can Americold manage a pallet provider program for its customers?

Yes, Americold can manage your pallet program for both inbound and outbound pallets as well as provide weekly reconciliation with the pallet provider team.

Does Americold perform system integration with its customers?

Yes, Americold can integrate its supply chain management systems with a customer’s ERP system, allowing for a seamless and timely flow of information. Please visit our Integrations page for more information. We also offer a solution called i-3PL, if full systems integration is not yet for you.

Does Americold lease or own its facilities?

Americold primarily owns its facilities, though in some cases Americold provides staff for customer-owned facilities or leases buildings if that’s a better fit for a specific program or location. Learn more about our sites on our Facilities page.

Where does Americold have Facilities?

Visit our Facilities page to see our latest locations.

AMERICOLD i-3PL, EDI AND IT FAQs

How do Americold’s operations continue to provide service if there is a system failure?

Complete system failures are extremely rare events and we’re proud of our 99.99% systems availability record.  This is supported by our complete backup of 100% of our files in our disaster recovery replication environment.  We employ high availability disaster recovery solutions that are tested as a part of our SOX compliance to ensure systems availability and our IT infrastructure provides IT service from two separate data centers.

I’ve forgotten my username and/or password for i-3PL, what now?

No problem, it happens to all of us. Got to www.i-3PL.com and click on the appropriate link on the login form.

Where do I get training support for i-3PL?

We have a help desk available to support you – simply call 1-877 762 5457.

How do I register for an i-3PL account?

Americold customers can be setup with i-3PL quickly and conveniently – simply visit www.i-3PL.com and select “Need to sign-up for an account” under the login window.

What Does Americold provide for inventory visibility?

Americold’s i-3PL Supply Chain Control portal offers unmatched visibility into your inventory while it’s within the Americold network. It offers 24/7 online access, dashboards with real-time reporting, event management with email alerts, order management, track and trace functionality, and performance metrics. And all from any web-enabled, smart device.

Does Americold perform system integration with its customers?

Yes, Americold can integrate its supply chain management systems with a customer’s ERP system, allowing for a seamless and timely flow of information. Please visit our Integrations page for more information. We also offer a solution called i-3PL, if full systems integration is not yet for you.

AMERICOLD INVESTORS FAQs

What are the benefits of operating as a real estate investment trust (REIT)?

A company that qualifies as a REIT generally is permitted to deduct dividends paid to stockholders from its taxable income, which reduces the amount of federal corporate-level tax the REIT is required to pay. As a result, and to comply with certain distribution requirements applicable to REITs, most REITs distribute at least 100% of their taxable income to stockholders and, therefore, do not pay federal corporate-level taxes in most circumstances. Most states follow this federal tax treatment and allow REITs to deduct dividends paid to stockholders from their taxable income for state tax purposes. Certain REIT subsidiaries, however, are fully subject to federal and state corporate-level income taxes.

Who are Americold’s auditors?

Americold is audited by Ernst & Young LLP.

How can I access Americold’s public filings with the SEC?

You can access Americold reports, statements, and other documents by visiting sec.gov.

Does Americold pay dividends?

Yes, Americold intends to pay a quarterly dividend on its common stock.

Does Americold have a direct stock purchase plan?

Not at this time. To purchase Americold common stock, you must contact a registered broker.

How can I buy or sell shares of Americold?

Americold common stock can be purchased on the open market through any registered broker.

How do I contact Americold’s Investor Relations Department?
Where is Americold located?

Our corporate headquarters are located at 10 Glenlake Parkway, Suite 600, South Tower, Atlanta, GA 30328. In addition, we have business development and operations offices located in four regions throughout the United States, and internationally in Australia, New Zealand, Canada, and Argentina. Visit our Facilities page for more information and an interactive map.

What is Americold’s stock symbol and on which exchange is the stock traded?

Our symbol is COLD and our stock is traded on the New York Stock Exchange (NYSE).

Does Americold lease or own its facilities?

Americold primarily owns its facilities, though in some cases Americold provides staff for customer-owned facilities or leases buildings if that’s a better fit for a specific program or location. Learn more about our sites on our Facilities page.

AMERICOLD PRODUCERS FAQs

What’s the difference between a Warehouse Management System (WMS) and a Warehouse Execution System (WES)?

Warehouse Management Systems manage common operations such as inventory control, customer orders, and auditing whereas Warehouse Execution Systems are typical in facilities with moderate-to-heavy levels of automation. The WES generally interfaces with the WMS to organize and optimize the flow of work required to assemble and ship orders. In addition, the WES interfaces with the automation controls to execute the work – it’s the WES that controls the robots!

Does Americold accept RFP/RFI submitions?

Absolutely! We have a team dedicated to reviewing requests and working with current and new customers on solution development. Please submit requests either through your Account Manager or to info@americold.com.

Where can I find T&C/terms and conditions documentation?

We’ve listed our terms & conditions documents on our Customer Resources page.

How can Americold minimize transition risk and launch disruption?

Our Program Management Office (PMO) includes experts in operations, engineering, construction, and refrigeration. We build or retrofit proven solutions on-time, with full risk and contingency planning. Our network of warehouses enables us to create short-term storage strategies with tollgate milestones to implement a backup plan. Our rigorous methodology ensures your launch is successful through detailed ramp-up and staffing planning, multi-workstream integration, and KPI visibility and oversight.

How do I know if my business could benefit from automation?

Our in-house supply chain engineers and architects are industry experts in all forms of automated design. We have full-line facility design capabilities, competitive with any paid consulting firm, and the full process is in-house: Design, Build, Operate. We have extensive experience in rationalization of technologies through data analysis, design alternative evaluation, supplier selection, and business case assessment.

How are you able to claim such cost savings for Transportation?

We already have the program density that dependable carriers are looking for, so we’re able to negotiate favorable rates and pass the savings on.

How do your services differ to those of an LTL carrier?

LTL carriers just don’t have the order density needed to drive consistent, scheduled services without break-bulking along the way. You’ll often see delivery windows instead of the dependable sailing schedules we offer.

I’ve forgotten my username and/or password for i-3PL, what now?

No problem, it happens to all of us. Got to www.i-3PL.com and click on the appropriate link on the login form.

Where do I get training support for i-3PL?

We have a help desk available to support you – simply call 1-877 762 5457.

How do I register for an i-3PL account?

Americold customers can be setup with i-3PL quickly and conveniently – simply visit www.i-3PL.com and select “Need to sign-up for an account” under the login window.

Where is Americold located?

Our corporate headquarters are located at 10 Glenlake Parkway, Suite 600, South Tower, Atlanta, GA 30328. In addition, we have business development and operations offices located in four regions throughout the United States, and internationally in Australia, New Zealand, Canada, and Argentina. Visit our Facilities page for more information and an interactive map.

What Does Americold provide for inventory visibility?

Americold’s i-3PL Supply Chain Control portal offers unmatched visibility into your inventory while it’s within the Americold network. It offers 24/7 online access, dashboards with real-time reporting, event management with email alerts, order management, track and trace functionality, and performance metrics. And all from any web-enabled, smart device.

How does Americold ensure food safety in its facilities?

Food Safety and product integrity is a critical component in how we support our customers. Americold complies with regulations from FDA, USDA, as well as state and local requirements. Each of our sites must be in compliance with the requirements contained within the Food Safety Modernization Act. To provide oversight within the company, Americold employs a Corporate Director, Food Safety who provides training and enforces compliance across Americold’s network.  Many of our sites are SQF certified or regularly audited by a third party to ensure compliance. Find more information on our Food Safety page.

Will Americold perform Outbound Labeling for its customers?

Yes, absolutely.  Americold can perform outbound labeling and many other value-added services for its customers.

What ancillary/value-added services does Americold provide?

Americold offers a full range of ancillary/value-added services for its customers – the following are just a few examples: manifesting/take weights, slatting & de-slatting, manual order entry, USDA Services, case and each picking, aisle-ready pallet preparation, date stamping, light processing, blast freezing, and tempering. Discover more by clicking here . We can develop new processes and services to compliment your products as well – you have only to ask.

Where does Americold have Facilities?

Visit our Facilities page to see our latest locations.

AMERICOLD RETAILERS FAQs

What’s the difference between a Warehouse Management System (WMS) and a Warehouse Execution System (WES)?

Warehouse Management Systems manage common operations such as inventory control, customer orders, and auditing whereas Warehouse Execution Systems are typical in facilities with moderate-to-heavy levels of automation. The WES generally interfaces with the WMS to organize and optimize the flow of work required to assemble and ship orders. In addition, the WES interfaces with the automation controls to execute the work – it’s the WES that controls the robots!

Does Americold accept RFP/RFI submitions?

Absolutely! We have a team dedicated to reviewing requests and working with current and new customers on solution development. Please submit requests either through your Account Manager or to info@americold.com.

Where can I find T&C/terms and conditions documentation?

We’ve listed our terms & conditions documents on our Customer Resources page.

How can Americold minimize transition risk and launch disruption?

Our Program Management Office (PMO) includes experts in operations, engineering, construction, and refrigeration. We build or retrofit proven solutions on-time, with full risk and contingency planning. Our network of warehouses enables us to create short-term storage strategies with tollgate milestones to implement a backup plan. Our rigorous methodology ensures your launch is successful through detailed ramp-up and staffing planning, multi-workstream integration, and KPI visibility and oversight.

How do I know if my business could benefit from automation?

Our in-house supply chain engineers and architects are industry experts in all forms of automated design. We have full-line facility design capabilities, competitive with any paid consulting firm, and the full process is in-house: Design, Build, Operate. We have extensive experience in rationalization of technologies through data analysis, design alternative evaluation, supplier selection, and business case assessment.

How are you able to claim such cost savings for Transportation?

We already have the program density that dependable carriers are looking for, so we’re able to negotiate favorable rates and pass the savings on.

How do your services differ to those of an LTL carrier?

LTL carriers just don’t have the order density needed to drive consistent, scheduled services without break-bulking along the way. You’ll often see delivery windows instead of the dependable sailing schedules we offer.

I’ve forgotten my username and/or password for i-3PL, what now?

No problem, it happens to all of us. Got to www.i-3PL.com and click on the appropriate link on the login form.

Where do I get training support for i-3PL?

We have a help desk available to support you – simply call 1-877 762 5457.

How do I register for an i-3PL account?

Americold customers can be setup with i-3PL quickly and conveniently – simply visit www.i-3PL.com and select “Need to sign-up for an account” under the login window.

Where is Americold located?

Our corporate headquarters are located at 10 Glenlake Parkway, Suite 600, South Tower, Atlanta, GA 30328. In addition, we have business development and operations offices located in four regions throughout the United States, and internationally in Australia, New Zealand, Canada, and Argentina. Visit our Facilities page for more information and an interactive map.

What Does Americold provide for inventory visibility?

Americold’s i-3PL Supply Chain Control portal offers unmatched visibility into your inventory while it’s within the Americold network. It offers 24/7 online access, dashboards with real-time reporting, event management with email alerts, order management, track and trace functionality, and performance metrics. And all from any web-enabled, smart device.

How does Americold ensure food safety in its facilities?

Food Safety and product integrity is a critical component in how we support our customers. Americold complies with regulations from FDA, USDA, as well as state and local requirements. Each of our sites must be in compliance with the requirements contained within the Food Safety Modernization Act. To provide oversight within the company, Americold employs a Corporate Director, Food Safety who provides training and enforces compliance across Americold’s network.  Many of our sites are SQF certified or regularly audited by a third party to ensure compliance. Find more information on our Food Safety page.

Will Americold perform Outbound Labeling for its customers?

Yes, absolutely.  Americold can perform outbound labeling and many other value-added services for its customers.

What ancillary/value-added services does Americold provide?

Americold offers a full range of ancillary/value-added services for its customers – the following are just a few examples: manifesting/take weights, slatting & de-slatting, manual order entry, USDA Services, case and each picking, aisle-ready pallet preparation, date stamping, light processing, blast freezing, and tempering. Discover more by clicking here . We can develop new processes and services to compliment your products as well – you have only to ask.

Can Americold manage a pallet provider program for its customers?

Yes, Americold can manage your pallet program for both inbound and outbound pallets as well as provide weekly reconciliation with the pallet provider team.

Where does Americold have Facilities?

Visit our Facilities page to see our latest locations.

AMERICOLD SERVICES FAQs

Does Americold accept RFP/RFI submitions?

Absolutely! We have a team dedicated to reviewing requests and working with current and new customers on solution development. Please submit requests either through your Account Manager or to info@americold.com.

Where can I find T&C/terms and conditions documentation?

We’ve listed our terms & conditions documents on our Customer Resources page.

I’ve forgotten my username and/or password for i-3PL, what now?

No problem, it happens to all of us. Got to www.i-3PL.com and click on the appropriate link on the login form.

What is Americold’s continuous improvement methodology?

The Americold Operating System (AOS) is how Americold drives improvement throughout our organization.  Such areas include:  Work Place Safety, Food Safety, Direct Labor Productivity, Energy Reduction/Cost Control, & Facility Maintenance.

Will Americold perform Outbound Labeling for its customers?

Yes, absolutely.  Americold can perform outbound labeling and many other value-added services for its customers.

What ancillary/value-added services does Americold provide?

Americold offers a full range of ancillary/value-added services for its customers – the following are just a few examples: manifesting/take weights, slatting & de-slatting, manual order entry, USDA Services, case and each picking, aisle-ready pallet preparation, date stamping, light processing, blast freezing, and tempering. Discover more by clicking here . We can develop new processes and services to compliment your products as well – you have only to ask.

Can Americold manage a pallet provider program for its customers?

Yes, Americold can manage your pallet program for both inbound and outbound pallets as well as provide weekly reconciliation with the pallet provider team.

Does Americold perform system integration with its customers?

Yes, Americold can integrate its supply chain management systems with a customer’s ERP system, allowing for a seamless and timely flow of information. Please visit our Integrations page for more information. We also offer a solution called i-3PL, if full systems integration is not yet for you.

Where does Americold have Facilities?

Visit our Facilities page to see our latest locations.

AMERICOLD TRANSPORTATION FAQs

How do I apply to be a carrier for Americold

If you can uphold the extremely high service standards we expect for our customers, then we’d like to talk with you.  The first step is to apply through our online form on our Contact Us page.  Be sure to select “Vendor Inquiries” from the drop down list to provide some carrier-specific information.

Does Americold accept RFP/RFI submitions?

Absolutely! We have a team dedicated to reviewing requests and working with current and new customers on solution development. Please submit requests either through your Account Manager or to info@americold.com.

How do you control the quality of the Carriers you partner with?

We have a tried-and-tested performance review processes, and not every Carrier is able to exceed our stringent requirements for performance, dependability, connect-ability, or fleet condition. Even with the driver shortage we’re seeing now, we won’t let our standards drop.

What are the locations of your Regional Consolidation Centers?

We have Regional Consolidation Centers in Allentown-PA, Atlanta-GA, Carthage-MO, City of Industry-CA, Clearfield-UT, and we’ll be opening Rochelle-IL in 2019.  All locations have been chosen for their location, ease-of-access for our carrier partners, and consolidation activity volume-handling capabilities.

How are you able to claim such cost savings for Transportation?

We already have the program density that dependable carriers are looking for, so we’re able to negotiate favorable rates and pass the savings on.

How do your services differ to those of an LTL carrier?

LTL carriers just don’t have the order density needed to drive consistent, scheduled services without break-bulking along the way. You’ll often see delivery windows instead of the dependable sailing schedules we offer.

What ancillary/value-added services does Americold provide?

Americold offers a full range of ancillary/value-added services for its customers – the following are just a few examples: manifesting/take weights, slatting & de-slatting, manual order entry, USDA Services, case and each picking, aisle-ready pallet preparation, date stamping, light processing, blast freezing, and tempering. Discover more by clicking here . We can develop new processes and services to compliment your products as well – you have only to ask.

AMERICOLD VENDOR RESOURCE FAQS

Where can I find your PO or Purchase Order terms and conditions?

Please see our Legal page for PO/Purchase Order terms and conditions

How do I apply to be a carrier for Americold

If you can uphold the extremely high service standards we expect for our customers, then we’d like to talk with you.  The first step is to apply through our online form on our Contact Us page.  Be sure to select “Vendor Inquiries” from the drop down list to provide some carrier-specific information.

READY TO GET STARTED?

Contact us online now or call us at  888-808-4877