Americold Operating System
A proven framework for delivering reliable, predictable, and consistent cold chain solutions—every time, everywhere.
What Is the Americold Operating System?
The Americold Operating System (AOS) is our business-wide framework that defines operational excellence across every facility in our network and creates a path to continually improve performance.
Through standardized processes, innovative programs, and continuous improvement, AOS ensures our customers and associates consistently experience the highest level of performance in every interaction.
AOS applies standardized best practices across six operational focus areas, creating a proven framework that elevates service quality, reduces costs, and strengthens safety. This disciplined approach sets Americold apart, offering a competitive advantage unmatched in the cold storage and logistics industry.
Our Six Pillars of Operational Excellence
These pillars provide our operational teams with a framework to measure output and continuously improve the service we provide our customers. The result is consistent, predictable outcomes you can count on across every Americold facility.
Productivity
By aligning workforce planning, utilization, and performance, we minimize waste and drive operational excellence across every site.
Cost
Smart cost control and resource optimization strengthen financial performance, maximizing value through strategic management of energy, sourcing, and maintenance.
Delivery
Through precise supply chain execution, we ensure reliable, on-time service, improving inventory accuracy and order fulfillment to consistently meet OTIF standards.
Safety
A prevention-focused safety culture protects both people and operations, using proactive risk management and continuous improvement to reduce incidents.
Quality
Our commitment to food safety and customer satisfaction drives consistent, high-quality outcomes, supported by GFSI certification and CE3 performance standards.
Morale
A culture of engagement and development empowers our associates, building satisfaction, retention, and shared success across the organization.
The Engine Behind Operational Excellence
AOS unites our teams under a single, measurable system with key performance indicators (KPIs) that drive improvement in:
- Labor productivity, energy efficiency, and inventory accuracy through standardized processes and technology.
- Safety performance, food safety compliance, and talent development to protect products, associates, and customer trust.
Why It Matters for Our Customers
AOS is designed to give customers peace of mind, reducing risk, improving speed, and ensuring safe, high-quality service at every step of the supply chain through:
- Standardized processes that reduce risk and ensure fast, predictable turnaround times.
- Consistently high service standards with a safety-first approach that protects products and people.
A Platform for Associate Growth
For our associates, AOS is more than a framework; it’s a development tool. Through AOS, associates are provided:
- Structured training and certifications that build skills recognized across the industry.
- Continuous improvement projects and collaboration that drive personal and professional development.
Related Solutions
Custom Solutions
Cold Supply Chain
Technology and Automation
